Refund policy
30-DAY GUARANTEE & REFUND POLICY
1. THIS IS A DIGITAL PRODUCT
The 3-in-1 bundle (Murphy's Law for Kids, The Big Book of Why and Leadership Starts Here) is a 100% digital product.
You receive the three books as PDF files through a download link sent to the email address you enter at checkout, usually within minutes of your purchase.Nothing is shipped and no printed copy exists.
That is why our checkout does not ask for a shipping address. This is stated on our website, on the product page, at checkout and in your order confirmation email.
2. YOUR 30-DAY GUARANTEE
You are covered for 30 days from the date of purchase in these cases:
• You did not open the books. If the files were never downloaded, opened or accessed, you can request a full refund within 30 days.
• A technical problem we could not fix. If a file does not open or the link does not work, and our team cannot solve it after you contact us, you get a full refund.
• A duplicate purchase. If you bought the bundle twice by mistake, we refund the duplicate order as soon as you send us both order numbers.
3. WHEN A REFUND DOES NOT APPLY
• The books were downloaded, opened or accessed, in full or in part. Our delivery system records the date, time and number of downloads for each order. Once the content has been accessed, it has been delivered and cannot be returned.
• "I thought it was a physical book."
The digital format is stated on every page of our website, at checkout and in your confirmation email, and no shipping address is requested. Buying without reading this information is not grounds for a refund.
• "It wasn't for me" or personal preference after the books were opened.
• The email went to spam or promotions. If the files were sent to the address you entered at checkout, they were delivered. Search your inbox for "Padres Responsables" or write to us and we will resend them.
• More than 30 days have passed since the purchase.
4. REASONS THAT DO NOT QUALIFY FOR A REFUND
Once the files have been downloaded, opened or accessed, none of the following are grounds for a refund:
• "My child pressed the button and bought it by accident."
Completing a purchase requires entering an email address and confirming payment details. It is not a one-tap process. If the purchase was accidental and the files were not opened, section 2 applies and we refund you. If the files were opened, the product was delivered.
• "I didn't mean to buy it" or "I changed my mind."
Digital files cannot be returned once accessed.
• "I don't remember making this purchase."
Your order was placed with your email address and payment details, and the confirmation and download emails were sent to that address.
Write to us and we will show you the order.
• "I didn't read the description."
The digital format, the contents and the price are on the product page, at checkout and in the confirmation email before and after payment.
• "I wanted a printed book" or "I don't have a printer."
We do not sell or ship printed books. The PDFs can be read on any phone, tablet or computer.
• "I found it cheaper somewhere else" or "It's too expensive."
Price is shown before purchase.
• "I don't have time to read it" or "My child didn't like it."
Personal preference after opening the files is not covered.
• "I never got the email."
If the files were sent to the address you entered, they were delivered. We will resend them to you at any time within 30 days.
• "I didn't know I couldn't get a refund after downloading."
This policy is linked at checkout and in your confirmation email, and you accepted it when you completed the purchase.If you believe your card was used without your permission, write to us before contacting your bank. We will check the order details (email, IP address, date and time, downloads) with you and, if the purchase was not yours, we will refund it.
5. ACCEPTANCE OF TERMS
By completing your purchase you confirm that:
• You are buying a digital product delivered by email, not a physical book.
• You have read this policy, which is linked at checkout and in your order confirmation.
• Downloading, opening or accessing the files means the product has been delivered, and the guarantee in section 2 no longer applies.
6. TECHNICAL HELP
No email, a broken link, a file that won't open on your phone: reply to your order email or write to info@padresresponsables.com with your order number. We answer within 24 hours on business days and resend the files immediately.
7. HOW TO REQUEST A REFUND
Email info@padresresponsables.com within 30 days of purchase with your order number and the email address used at checkout. Eligible refunds go back to the original payment method within 5 to 10 business days, depending on your bank.
8. CHARGEBACKS
Please write to us before disputing a charge with your bank.
Every order keeps a delivery record: the confirmation email, the download link sent, and the date, time and number of times the files were accessed.
Disputes are answered with that record and with this policy, which you accepted at checkout.
Contacting us first is faster for you and for us.
9. WHAT APPEARS ON YOUR CARD STATEMENT
The charge appears as Padres Responsables. If you do not recognize a charge, write to us before contacting your bank and we will check it for you.
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1. THIS IS A DIGITAL PRODUCT
The 3-in-1 bundle (Murphy's Law for Kids, The Big Book of Why and Leadership Starts Here) is a 100% digital product.
You receive the three books as PDF files through a download link sent to the email address you enter at checkout, usually within minutes of your purchase.Nothing is shipped and no printed copy exists.
That is why our checkout does not ask for a shipping address. This is stated on our website, on the product page, at checkout and in your order confirmation email.
2. YOUR 30-DAY GUARANTEE
You are covered for 30 days from the date of purchase in these cases:
• You did not open the books. If the files were never downloaded, opened or accessed, you can request a full refund within 30 days.
• A technical problem we could not fix. If a file does not open or the link does not work, and our team cannot solve it after you contact us, you get a full refund.
• A duplicate purchase. If you bought the bundle twice by mistake, we refund the duplicate order as soon as you send us both order numbers.
3. WHEN A REFUND DOES NOT APPLY
• The books were downloaded, opened or accessed, in full or in part. Our delivery system records the date, time and number of downloads for each order. Once the content has been accessed, it has been delivered and cannot be returned.
• "I thought it was a physical book."
The digital format is stated on every page of our website, at checkout and in your confirmation email, and no shipping address is requested. Buying without reading this information is not grounds for a refund.
• "It wasn't for me" or personal preference after the books were opened.
• The email went to spam or promotions. If the files were sent to the address you entered at checkout, they were delivered. Search your inbox for "Padres Responsables" or write to us and we will resend them.
• More than 30 days have passed since the purchase.
4. REASONS THAT DO NOT QUALIFY FOR A REFUND
Once the files have been downloaded, opened or accessed, none of the following are grounds for a refund:
• "My child pressed the button and bought it by accident."
Completing a purchase requires entering an email address and confirming payment details. It is not a one-tap process. If the purchase was accidental and the files were not opened, section 2 applies and we refund you. If the files were opened, the product was delivered.
• "I didn't mean to buy it" or "I changed my mind."
Digital files cannot be returned once accessed.
• "I don't remember making this purchase."
Your order was placed with your email address and payment details, and the confirmation and download emails were sent to that address.
Write to us and we will show you the order.
• "I didn't read the description."
The digital format, the contents and the price are on the product page, at checkout and in the confirmation email before and after payment.
• "I wanted a printed book" or "I don't have a printer."
We do not sell or ship printed books. The PDFs can be read on any phone, tablet or computer.
• "I found it cheaper somewhere else" or "It's too expensive."
Price is shown before purchase.
• "I don't have time to read it" or "My child didn't like it."
Personal preference after opening the files is not covered.
• "I never got the email."
If the files were sent to the address you entered, they were delivered. We will resend them to you at any time within 30 days.
• "I didn't know I couldn't get a refund after downloading."
This policy is linked at checkout and in your confirmation email, and you accepted it when you completed the purchase.If you believe your card was used without your permission, write to us before contacting your bank. We will check the order details (email, IP address, date and time, downloads) with you and, if the purchase was not yours, we will refund it.
5. ACCEPTANCE OF TERMS
By completing your purchase you confirm that:
• You are buying a digital product delivered by email, not a physical book.
• You have read this policy, which is linked at checkout and in your order confirmation.
• Downloading, opening or accessing the files means the product has been delivered, and the guarantee in section 2 no longer applies.
6. TECHNICAL HELP
No email, a broken link, a file that won't open on your phone: reply to your order email or write to info@padresresponsables.com with your order number. We answer within 24 hours on business days and resend the files immediately.
7. HOW TO REQUEST A REFUND
Email info@padresresponsables.com within 30 days of purchase with your order number and the email address used at checkout. Eligible refunds go back to the original payment method within 5 to 10 business days, depending on your bank.
8. CHARGEBACKS
Please write to us before disputing a charge with your bank.
Every order keeps a delivery record: the confirmation email, the download link sent, and the date, time and number of times the files were accessed.
Disputes are answered with that record and with this policy, which you accepted at checkout.
Contacting us first is faster for you and for us.
9. WHAT APPEARS ON YOUR CARD STATEMENT
The charge appears as Padres Responsables. If you do not recognize a charge, write to us before contacting your bank and we will check it for you.